Contact Us
A New Tradition, Right for the Times
Contact us now to get a great mix of chic comfort and quintessential service at Hotel Valencia Santana Row.
Hotel Valencia Santana Row
355 Santana Row
San Jose, CA 95128
Tel: 408.551.0010
Fax: 408.551.0550
Reservations: 866.842.0100
Email: sjreservations@valenciagroup.com
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Ms. Bonnie Best
General Manager
FAQs
Here’s what people have been asking.
FAQs:
Q. Check In time and Check Out time
A. Check in time is 3:00pm and Check out time is 12:00pm.
Q. Reservation Confirmations, Deposit and Guarantee Policy
A. Reservation confirmations - sent automatically within two hours of reservation being completed; Guarantee/Deposit Policy – all reservations require a credit card to hold the reservation. No deposit is required.
Q. Cancellations and Charges
A. If reservation is not cancelled by 6 p.m. day prior to arrival, a one night’s charge will apply.
Q. Proximity to Airport; Entrances and Security to Hotel
A. Entrances to the hotel - The only publicly accessible entrance faces Santana Row.; Security – The hotel maintains a security staff each evening/overnight. Daytime security is provided in Santana Row by the management of Santana Row.
Q. Parking
A. For your convenience, Hotel Valencia offers valet parking at $24 overnight or $7 short term. Complimentary self-parking is available throughout Santana Row. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Vehicle passes for overnight self-parking are available upon arrival from our valet and front desk staff. Vehicles without an authorized vehicle pass will be towed at the owner's expense. Overnight self-parking is not permitted in the Winchester Parking Garage located next to Best Buy and Crate & Barrel. Hotel Valencia assumes no responsibility for towed vehicles.
Q. Alcohol Policy
Hotel Valencia offers liquor and cocktail drinks at Citrus Restaurant, Vbar and through in-room dining. Outside alcohol is prohibited and may be confiscated.
Q. Hotel Information and Special Services
A. This information can be accessed on the Services and Amenities button on this website or by calling toll-free 866.842.0100.
Q. Availability and Rates
A. This information can be accessed on the Reservations button on this website or by calling toll-free 866.842.0100.
Q. Early Check-In
A. May be requested and will only be confirmed on the morning of arrival based on availability. Check in time is 3:00pm and Check out time is 12:00pm.
Q. Payments and Other Charges
A. A valid credit card is required to check in to the hotel which a pre-authorization will be secured from the credit card company. Please keep this in mind if you are using a debit card. A hold will be put on your funds. Cash may be used at check-out.
Q. Facilities for Guests With Disabilities
A. There are 16 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
Q. VIP Pet Policy
A. The hotel does not allow pets.
