Hotel Valencia Santana Row

A Brand New Tradition, Right for the Times.

Contact us now to get a great mix of chic comfort and quintessential service.

Hotel Valencia Santana Row

355 Santana Row
San Jose, CA 95128
Tel: 408.551.0010
Fax: 408.551.0550
Reservations: 866.842.0100
Email: santanarow@valenciagroup.com

Driving Directions to hotel

To book or inquire by email:
Sales Department: santanarow@valenciagroup.com
Reservations by email: sjreservations@valenciagroup.com

Ecommerce: Wendy Norris

E-Mail Offers: Join our mailing list, we’ll send you specials periodically and inform you on what’s new and exciting in Santana Row in San Jose California.

Ms. Bonnie Best
General Manager

FAQs

Here’s what people have been asking.

FAQs:

Q. Reservation Confirmations, Deposit and Guarantee Policy
A. Reservation confirmations - sent automatically within two hours of reservation being completed; Guarantee/Deposit Policy – all reservations require a credit card to hold the reservation. No deposit is required.

Q. Cancellations and Charges
A. If reservation is not cancelled by 6 p.m. day prior to arrival, a one night’s charge will apply.

Q. Proximity to Airport; Entrances and Security to Hotel
A. Entrances to the hotel - The only publicly accessible entrance faces Santana Row.; Security – The hotel maintains a security staff each evening/overnight. Daytime security is provided in Santana Row by the management of Santana Row.

Q.  Parking

A. Self parking is available within 1 block of the hotel in the Santana Row area.  Valet parking is also available for a charge.

Q. Hotel Information; Special Services; Rates
A. This information can be accessed on the Reservation buttons on this website or by calling toll-free 866.841.0100.

Q. Availability
A. This information can be accessed on the Reservation buttons on this website or by calling toll-free 866.841.0100.

Q. Early Check-In
A. May be requested and will only be confirmed on the morning of arrival based on availability.

Q. Payments and Other Charges
A. A valid credit card is required to check in to the hotel which a pre-authorization will be secured from the credit card company. Please keep this in mind if you are using a debit card. A hold will be put on your funds. Cash may be used at check-out.

Q. Facilities for Guests With Disabilities
A. The hotel is fully accessible and has all of the facilities required by the ADA. If you have special needs, please advise at the time of booking to ensure the hotel can provide all of the necessary facilities and equipment at the time of your stay.

Q. VIP Pet Policy
A. The hotel does not allow pets.