Contact Hotel Valencia Santana Row
A New Tradition, Right for the TimesContact us now to get a great mix of chic comfort and quintessential service at Hotel Valencia Santana Row.
Hotel Valencia Santana Row
355 Santana Row
San Jose, CA 95128
Tel: 408.551.0010
Fax: 408.551.0550
Reservations: 866.842.0100
Email: santanarow@valenciagroup.com
Driving Directions to hotel
To book or inquire by email:
Sales Department: santanarow@valenciagroup.com
Reservations by email: sjreservations@valenciagroup.com
Ecommerce: Kathy Bell
E-Mail Offers: Join our mailing list, we’ll send you specials periodically and inform you on what’s new and exciting at our Santana Row hotel in San Jose California.
Ms. Bonnie Best
General Manager
FAQs
Here’s what people have been asking.
FAQs:
Q. Check In time and Check Out time
A. Check in time is 3:00pm and Check out time is 12:00pm.
Q. Reservation Confirmations, Deposit and Guarantee Policy
A. Reservation confirmations - sent automatically within two hours of reservation being completed; Guarantee/Deposit Policy – all reservations require a credit card to hold the reservation. No deposit is required.
Q. Cancellations and Charges
A. If reservation is not cancelled by 6 p.m. day prior to arrival, a one night’s charge will apply.
Q. Proximity to Airport; Entrances and Security to Hotel
A. Entrances to the hotel - The only publicly accessible entrance faces Santana Row.; Security – The hotel maintains a security staff each evening/overnight. Daytime security is provided in Santana Row by the management of Santana Row.
Q. Parking
A. Valet parking is available for a charge. Self parking is available within 1 block of the hotel in the Santana Row area. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Registered guests may obtain a vehicle pass for overnight self-parking from our valet and front desk staff.
Q. Hotel Information and Special Services
A. This information can be accessed on the Services and Amenities button on this website or by calling toll-free 866.842.0100.
Q. Availability and Rates
A. This information can be accessed on the Reservations button on this website or by calling toll-free 866.842.0100.
Q. Early Check-In
A. May be requested and will only be confirmed on the morning of arrival based on availability. Check in time is 3:00pm and Check out time is 12:00pm.
Q. Payments and Other Charges
A. A valid credit card is required to check in to the hotel which a pre-authorization will be secured from the credit card company. Please keep this in mind if you are using a debit card. A hold will be put on your funds. Cash may be used at check-out.
Q. Facilities for Guests With Disabilities
A. There are 16 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
Q. VIP Pet Policy
A. The hotel does not allow pets.
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