Check-in is 3:00 pm and check-out is 12:00 pm. Early check-in or late check-out may be requested and is confirmed on the morning of arrival based on availability.

The minimum age to check in is 21, with valid identification.

Reservations made at least 72 hours before check-in may be cancelled free of charge within 24 hours of booking. Otherwise, cancel 48 hours before check-in to avoid a one-night charge. Special-event and non-refundable reservations may be cancelled within 24 hours of booking; after that they are non-cancellable and non-refundable. Questions: 855.596.3396 or reservations@valenciagroup.com.

No deposit is required, but all reservations require a credit card to hold the reservation. Confirmations are sent automatically within two hours of booking.

A valid credit card is required at check-in, from which a pre-authorization is secured. Cash may be used at checkout.

A city hotel fee of $1.50 per room, per night applies.

Valet parking is $60 overnight or $20 for three hours. Santana Row offers self-parking for a fee; please see santanarow.com/visit for current self-parking information.

Yes, in designated pet-friendly rooms and public areas, with a non-refundable $150 fee per pet and a pet waiver at check-in. Two pets maximum, 50 pounds each. Pets are not permitted in Oveja Negra, Vbar, Cielo, the fitness center or meeting rooms. Service animals under the ADA definition are welcome; emotional support and comfort animals are not considered service animals.

Yes. Smoking is not permitted anywhere at the hotel or in Santana Row; cleaning fees apply for violations.

Complimentary breakfast is not included. Oveja Negra serves breakfast, lunch, and dinner, and in-room dining runs 6:00 am to 11:00 am for breakfast, 11:00 am to 5:30 pm for lunch, 5:30 pm to 10:00 pm for dinner, and 10:00 pm to 6:00 am late-night.

Overnight guests receive complimentary basic Wi-Fi in guest rooms and public spaces; premium Wi-Fi is $14.99.

Yes, an outdoor, heated pool and hot tub on the 5th floor, open daily 5:30 am to 10:00 pm and private to hotel guests.

Approximately 5–7 miles from Mineta San Jose Airport (SJC), a 15–25 minute drive. There is no airport shuttle; a taxi costs about $35 each way and can be arranged through Guest Services.

A limited number of connecting rooms (king to double) are available on request, subject to availability and assigned at check-in. They cannot be guaranteed.

Double occupancy is limited to two adults; additional adults incur added fees.

Outside alcohol is prohibited and will be collected and stored for you until departure. Alcohol is available through the hotel’s restaurants and in-room dining.

Packages may arrive no more than five business days before check-in. A $3.00 handling charge applies per package for events and meetings, storage beyond five days is $5.00 per package per day, and a $2.00 delivery fee applies to the first three packages on arrival. Guests must sign for delivered packages; the hotel assumes no liability for safe or timely delivery.

Each room has a garment steamer; irons and ironing boards are available on request.