Information We Collect

When you make a reservation, join our Valued Hotel Guest program, sign up for our newsletter, or submit a form on this site, we collect the details you provide, such as your name, email address and phone number, mailing address, payment information, and stay preferences.

Like most websites, we also collect certain information automatically, including your IP address, browser type, pages visited, and referring site, through cookies and similar technologies.

How We Use Your Information

We use your information to process reservations and payments, provide the services you request, personalize your stay, respond to your inquiries, send communications you have opted into, and improve our website and services.

Sharing of Information

We do not sell your personal information. We share it only with service providers who help us operate our business (such as our booking engine, payment processors, and email platform), with our affiliated hotels within the Valencia Collection, and where required by law.

Cookies & Analytics

This site uses cookies and analytics tools to understand how visitors use our pages and to improve the experience. You can control cookies through your browser settings; disabling them may affect some site features.

Email Communications

If you have opted into our newsletter or loyalty program emails, you can unsubscribe at any time using the link in any message or by contacting us. Transactional messages about your reservation will still be sent.

Data Security & Retention

We use commercially reasonable safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law.

Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To exercise these rights, contact us using the details below.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

Contact Us

Questions about this policy or your information? Email info@valenciagroup.com or call 855.596.3396.