Hotel Policies

Check-in Policy:

At check-in, Hotel Valencia will authorize your credit or debit card for the amount of room and tax plus $100.00 per night for incidentals. Please note banking institutions can take between 3-5 business days to release the funds back to your account. The funds on hold will not be available to you during this time. If using a debit card, please be advised that the hold will directly take place upon your checking account. Please contact your financial institution for further clarification.

Check-In Time 3:00 PM Check-Out Time 12:00 Noon

Age Requirement Minimum check-in age is 21. Valid identification is required at time of check-in.

Cancellation Policy:

Cancellation must be made by 3pm local hotel time, at least 48 hours prior to the arrival date, unless otherwise noted on Special Events, to avoid a cancellation penalty in the amount of 1 night's stay plus applicable taxes. Deposit Policy Credit Card required at the time of booking.

Parking Policy:

Hotel Valencia offers valet parking at $45 overnight or $10 short-term for 3 hours for your convenience. Self-parking is available throughout Santana Row in surrounding garages. If self-parking, guests should drop their luggage at the valet stand before parking. Parking For your convenience, complimentary self-parking is available throughout Santana Row. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Vehicle passes for overnight self-parking are available upon arrival from our front desk staff. Vehicles without an authorized vehicle pass will be towed at the owner's expense.  Hotel Valencia assumes no responsibility for towed vehicles.

Alcohol Policy:

Hotel Valencia offers wine and cocktail drinks at Terrace, Cieio, Vbar and through in-room dining. Outside alcohol is prohibited and will be collected and stored for our guests until departure.

Smoking Policy:

To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia offers a smoke-free environment. Smoking is only permitted in the open air areas of Santana Row, outside of the hotel. A cleaning fee of $200 will be assessed for any guest-room where smoking is found to have occurred.

Pet Policy:

Hotel Valencia does not allow pets.

Service animals are welcome. We follow the ADA's definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA. 

A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.

Package Storage/Handling:

Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.

Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package. All guests must be present to sign for packages upon delivery.

Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages, or return to sender when necessary.

Is there a resort destination fee at Hotel Valencia Santana Row?

Yes, there is a city hotel fee of $1.00 per room, per night. 

General Policies:

Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details
Reserved rooms may not be resold to a third party. See Details

*Please note that a change in the length or dates of your reservation may result in a rate change.

Frequently Asked Questions

Valentine's Day Package at Hotel Valencia Santana Row

Valentine's Day Package

Celebrate the one you love with our Romantic Valentine's Day Package

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Couple on Balcony

Breakfast in Bed Weekend Package

Enjoy breakfast for two in your guest room & complimentary valet parking

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We are proud to be named #1 in San Jose by Condé Nast Traveler’s Reader’s Choice Awards

Readers' Choice Package

We are proud to be named #1 in San Jose by Condé Nast Traveler’s Readers

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Sip in Our Swanky VBar

Relax in our sleek and contemporary cocktail lounge.

Al Fresco Dining Terrace

Dine on our globally influenced California Cuisine

Rooftop Bar & Lounge Cielo

Enjoy the sunset view at our intimate seasonal rooftop bar.

Hotel Valencia Santana Row

355 Santana Row, San Jose, CA 95128

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