Hotel Policies

Check-in Policy:

At check-in, Hotel Valencia will authorize your credit or debit card for the amount of room and tax plus $100.00 per night for incidentals. Please note banking institutions can take between 3-5 business days to release the funds back to your account. The funds on hold will not be available to you during this time. If using a debit card, please be advised that the hold will directly take place upon your checking account. Please contact your financial institution for further clarification.

Check-In Time 3:00 PM Check-Out Time 12:00 Noon

Age Requirement Minimum check-in age is 21. Valid identification is required at time of check-in.

Cancellation Policy:

Cancellation must be made by 3pm local hotel time, at least 24 hours prior to the arrival date, unless otherwise noted on Special Events, to avoid a cancellation penalty in the amount of 1 night's stay plus applicable taxes. Deposit Policy Credit Card required at the time of booking.

Parking Policy:

Parking For your convenience, complimentary self-parking is available throughout Santana Row. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Vehicle passes for overnight self-parking are available upon arrival from our front desk staff. Vehicles without an authorized vehicle pass will be towed at the owner's expense.  Hotel Valencia assumes no responsibility for towed vehicles.

Alcohol Policy:

Hotel Valencia offers wine and cocktail drinks at Terrace, Cieio, Vbar and through in-room dining. Outside alcohol is prohibited and will be collected and stored for our guests until departure.

Smoking Policy:

To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia offers a smoke-free environment. Smoking is only permitted in the open air areas of Santana Row, outside of the hotel. A cleaning fee of $200 will be assessed for any guest-room where smoking is found to have occurred.

Pet Policy:

Hotel Valencia is not a pet friendly property. A cleaning fee of $200 will be assessed.

Package Storage/Handling:

Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.

Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package. All guests must be present to sign for packages upon delivery.

Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages, or return to sender when necessary.

General Policies:

Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details
Reserved rooms may not be resold to a third party. See Details

*Please note that a change in the length or dates of your reservation may result in a rate change.

Frequently Asked Questions

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Sip in Our Swanky VBar

Relax in our sleek and contemporary cocktail lounge.

Al Fresco Dining Terrace

Dine on our globally influenced California Cuisine

Rooftop Bar & Lounge Cielo

Enjoy the sunset view at our intimate seasonal rooftop bar.

Hotel Valencia Santana Row

355 Santana Row, San Jose, CA 95128

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