Questions and Answers about Hotel Valencia Santana Row
There are 17 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
Please direct your questions about Hotel Valencia Santana Row's accessible facilities and services to Front Desk or 408.551.0010 to ensure your requests are handled properly. The Front Desk is staffed 24 hours per day, 7 days per week.
Package Storage/Handling: Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.
Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package. All guests must be present to sign for packages upon delivery.
Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages or return to sender when necessary. For assistance, please call 408.551.0010.