Questions About Our Santana Row Hotel
Hotel Valencia Santana Row
Questions and Answers about Hotel Valencia Santana Row
The address for Hotel Valencia Santana Row is 355 Santana Row, San Jose, California 95128.
Directions to Hotel Valencia Santana Row can be found here. Or you can call us for directions at 408.551.0010.
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Complimentary continental breakfast served daily on the lobby level. Non-hotel guests are charged $18 for continental breakfast.
Overnight guests receive complimentary Basic Wi-Fi. There is a $10 fee for premium Wi-Fi access.
Our check in time is 3:00pm.
Our check out time is 12:00pm.
Hotel Valencia Santana Row’s outdoor swimming pool is located on the 5th floor. The Valencia Pool is private for hotel guests only.
The minimum required age to check in is 21. Valid identification will be required at check in.
Reservation confirmations are sent automatically within two hours of the reservation being completed.
Our Deposit Policy is as follows: No deposit is required. Please note: Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details.
All reservations require a credit card to hold/guarantee the reservation. Reserved rooms may not be resold to a third party. See Details
The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, cannot be guaranteed and, if available, are assigned at check-in. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.
If the reservation is not canceled by 3:00pm, local hotel time, two days (48 hours) prior to arrival, a one night’s charge with applicable taxes will apply.
Hotel Valencia Santana Row is approximately 5-7 miles from Mineta San Jose Airport/SJC. It is approximately a 15-25 minute drive to/from the hotel.
Hotel Valencia Santana Row does not offer an airport shuttle. For additional questions call 408.551.0010.
If you are not renting a car, a taxi cab is the best option. The estimated cost is $35.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.
For your convenience, Hotel Valencia offers valet parking at $24 overnight or $8 short term. Complimentary self-parking is available throughout Santana Row. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Vehicle passes for overnight self-parking are available upon arrival from our valet and front desk staff. Vehicles without an authorized vehicle pass will be towed at the owner's expense. Hotel Valencia assumes no responsibility for towed vehicles.
This information can be accessed on the Services and Amenities button on this website or by calling toll-free 408.551.0010.
Hotel Valencia offers alcoholic beverages at our Hotel Restaurants, Vbar and through in-room dining. Outside alcohol is prohibited and will be collected and stored for our guests until departure.
This information can be accessed on the Accommodations button on this website or by calling toll-free 855.596.3396.
This information can be accessed on the Reservations page on this website or by calling toll-free 855.596.3396.
A early check-in or late check-out may be requested and will only be confirmed on the morning of arrival based on availability. Check in time is 3:00pm and Check out time is 12:00pm.
A valid credit card is required to check in to the hotel which a pre-authorization will be secured from the credit card company. Please keep this in mind if you are using a debit card. A hold will be put on your funds. Cash may be used at check-out.
There are 17 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
The hotel does not allow pets.
Double occupancy is limited to two adults. Additional adults will result in added fees.
Please see the Careers section of our website for the most up to date information about Careers with our hotel.
Package Storage/Handling: Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.
Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package. All guests must be present to sign for packages upon delivery.
Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages or return to sender when necessary. For assistance, please call 408.551.0010.
