Questions and Answers about Hotel Valencia Santana Row

As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests.  When you "Book With Us,"  our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one. 

You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More

We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.

Please direct your questions about Hotel Valencia Santana Row's accessible facilities and services to info@valenciagroup.com or call 855.596.3396 to ensure your requests are handled properly.

Package Storage/Handling: Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.

Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package.  All guests must be present to sign for packages upon delivery.

Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages or return to sender when necessary.  For assistance, please call 855.596.3396.