Questions and Answers about Hotel Valencia Santana Row

As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests.  When you "Book With Us,"  our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one. 

You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More

Breakfast is not included with your stay. 

Overnight guests receive complimentary basic Wi-Fi in their guest rooms and public spaces. There is a $10 fee for premium Wi-Fi access for an overnight guest.  

We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.

Please direct your questions about Hotel Valencia Santana Row's accessible facilities and services to info@valenciagroup.com or call 855.596.3396 to ensure your requests are handled properly.

Hotel Valencia Santana Row’s outdoor, heated swimming pool is open daily from 5:30 am to 10:00 pm and is located on the 5th floor. The Valencia Pool is private for hotel guests only.

If the reservation is not canceled by 3:00pm, local hotel time, two days (48 hours) prior to arrival, a one night’s charge with applicable taxes will apply.

Hotel Valencia offers valet parking at $45 overnight or $10 short-term for 3 hours for your convenience. Self-parking is available throughout Santana Row in surrounding garages. If self-parking, guests should drop their luggage at the valet stand before parking. Vehicle passes are required for overnight self-parking and must be displayed on the dashboard of your vehicle. Vehicle passes for overnight self-parking are available upon arrival from our valet and front desk staff. Vehicles without an authorized vehicle pass will be towed at the owner's expense. Hotel Valencia assumes no responsibility for towed vehicles.

Hotel Valencia does not allow pets.

Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.

A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.

Package Storage/Handling: Hotel Valencia may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than 5 business days prior to your arrival date. A handling charge of $3.00 per package will apply to all packages delivered to events and meeting spaces. All packages stored longer than 5 business days will incur a storage fee of $5.00 per package, per day.

Packages arriving for guests who are checked in will be left a message that a package has arrived and can be picked up from the Bell Staff or delivered for a $2.00 Delivery Fee for the first three packages and $2.00 for each additional package.  All guests must be present to sign for packages upon delivery.

Hotel Valencia shall not be liable for safe or timely arrival of any packages sent to the hotel. Hotel Valencia will reserve the right to refuse acceptance of packages or return to sender when necessary.  For assistance, please call 855.596.3396.